Please check your spam or junk folder, as the account confirmation and activation email may have ended up there. Once you confirm your account via the email, it will be activated, and you’ll be able to log in and enjoy your shopping experience.

We deliver to areas in Nicosia, Limassol, Larnaca, and Paphos, provided the delivery address is within 10 km of any physical foodhaus store. You can check if we deliver to your location on the ‘Check if we deliver / Ελέγξτε αν παραδίδουμε’ page, located at the top left of our homepage.

Yes, via our Click & Collect service. You can place your order through our e-shop and pick up your products from the store of your choice. With Click & Collect, you can also select the preferred day and time for your order to be ready.

Yes. For delivery orders, the minimum order value is €15.

For Click & Collect orders, there is no minimum order amount.

Yes, delivery is free for orders over €35.

Yes, our e-shop offers all categories and products available in our physical foodhaus stores.

As a registered customer on our e-shop, you can:

• Automatically receive a Loyalty Card upon registration (if you already have one, the system will recognize and link it to your account).
• Save multiple delivery addresses.
• Access your order history.
• Collect and redeem loyalty points.
• Enjoy exclusive online offers.
• Receive express delivery within 40 minutes.
• Get free delivery for orders over €35.

In our e-shop, prices for products sold by weight (e.g. meat, fish, etc.) are calculated based on the average product weight multiplied by the price per kilo. Please note that for weighed products, we may not be able to provide the exact quantity requested, depending on in-store availability. The actual product you receive may have a slight variation in weight, which will also affect the final price.

The final charge is based on the exact weight of the product delivered, and any difference will be reflected on the final invoice (Online Order Invoice), which you will receive by email.

You select the products you need from our e-shop and complete your order. The total amount of the selected items is pre-authorized when you check out and is displayed in the initial confirmation email (Shipping Confirmation).

Our store team then begins preparing your order. During this process, there may be differences in the weight of weighed products or out-of-stock items.

Due to these variations, the final amount charged may differ and will be reflected in the final invoice you receive via email.

You will only be charged for the actual value of the products you receive.

Refunds are only issued in case of order cancellation, and only after informing and contacting the store. From the day the cancellation is confirmed, refunds are processed within approximately 3 working days, depending on your bank.

The amount will be available in your account according to the terms of your card-issuing bank.

In the case of defective items (e.g. spoiled products or damage during delivery), we will gladly replace the item free of charge, or refund its value.

Please keep both the product and its packaging, as we may request their return for quality control purposes.

If you wish to cancel your order, please contact the store where the order was placed as soon as possible, before the order begins processing.

If your order has already been processed or shipped, cancellation is no longer possible. To receive a refund, you’ll need to return the products to us.

Once the return process is completed correctly and the products are in good condition, we will proceed with the appropriate refund.

If your order is incomplete, please contact the store where you placed the order or email us at foodhaus@foodhaus.com, mentioning your order number, and we will assist you as soon as possible.

All orders are packed in foodhaus-branded paper bags. During delivery, these bags are placed in special cooler bags provided by our delivery partner to ensure optimal temperature and maintain product quality upon arrival.

Yes. We use paper bags charged at €0.10/each (VAT included). Depending on the quantity of products ordered, the required number of paper bags will be used. The packaging charge will appear on your final invoice, which will be emailed to you.

Yes, as long as the delivery area is within our service range. At checkout, you can enter a different delivery address. You can also store multiple addresses in your account for future use.

Please note: If your order has already been submitted, it is not possible to change the delivery address.

Currently, payment can only be made by card when completing your order. Cash on delivery is not available at this time.

Yes, you can collect loyalty points with every online purchase. Points are automatically added to your loyalty card. Every €1 spent equals 1 point. You can view your loyalty points balance through your e-shop account.

Yes, you can redeem your points online. Every 500 points can be redeemed for €8 worth of products.

To delete your e-shop account, please send an email to foodhaus@foodhaus.com with the subject or message: “Please delete my e-shop account.” Upon deletion, your personal data will also be removed, except in cases outlined in our Privacy Policy, or if you request otherwise.

This notice refers to the upcoming foodhaus mobile app, which will be available soon. To delete your app account, please send an email to foodhaus@foodhaus.com with the message: “Please delete my foodhaus app account.”

Your personal data associated with the app will also be deleted, unless exceptions apply as per our Privacy Policy or your specific request.

If you have further questions, feel free to contact us via chat or by email at foodhaus@foodhaus.com